一线班组长合理安排工作训练

− 破冰游戏 Ice breaking

− 弄懂队伍的事务和人员诉求 Familiar with both of crew responsibilities and

staff needs

− 组建队伍,拉升队伍效率Team set-up, enhance crew efficiency

− 拆解激励因素, 加强激励制度Fine-tune incentive scheme by way ofout

− 实例拆解/碰头：狼队伍的启发Case study: The idea from wolf crew works

− 练就并指导自主事务队伍 Develop crew with self-motivation

− 奖励业绩 Appraisal system

− 小组碰头： 怎样达成员工管控的六大标的 Group discussion: How to reach

the staff administration objective

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领会行为 Behavior administration

− 员工的基本行为方式和怎样领会行为 How to identify staff working

behaviors

− 实例：怎样练就领导的特质？Case study: How to train the leadership

characters

− 怎样破解焦虑行为 How to solve anxious behavior

− 把握自己的行为, 领会他人的行为Self control behaviors as well as

grasping others

− 实例操练： 性格和员工管控的关系 Case study: The relationship between

character and staff administration

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有效的放权 Delegation

− 领会放权的内涵,开展有效放权Effective delegation with well grasping

− 有效的监控和奖励, 拉升放权的招数Improve delegation competencies by efficient

appraisal system

− 操练： 怎样开展有效的放权 Exercise: How to delegate efficiently

− 破解放权进程中可能产生的问题 Problem solving in workflow of delegation

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决策招数 Decision-making competencies

− 明晰决策风格, 规避错误决策Define principle avoiding wrong decision

第 2 页共 2 页

− 决策进程的十大步骤 Ten step of decision-making workflow

− 实例碰头： 这样的放权有没有问题？Case study: Is there any problem for

this kind of empowerment?

− 有效地施行决策 Implementation

− 还原操练： 怎样放权！Simulation: How to delegate

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时间将控 Time administration

− 设定标的和时间规划 Target and time administration

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拆解标的和确定时间的优先顺序 Prioritize your working schedule well

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借助积极思路, 评核日常事务Evaluate daily work

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实例操练： 怎样组织有效的会议 Case study: How to organize an

efficient meeting

− 改变你的习惯, 借助将控优先顺序来增加生产力Increase offeringivity

by way of dealing with priority well

− 运筹他人的时间 Handle others time

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借助交流增进生产力 Communication leverage offeringivity run-up

− 沟 通 练 习 ： 通 过 游 戏 发 现 和 发 现 沟 通 中 存 在 的 问 题 Exercise for

communicating: Find the communication problems out by way of the game

− 交流的时间和交流的心理 Communication methods and relevant physiology

− 弄懂交流的进程和掌握交流架构的要害因素 Acknow-how communication

workflow as well as key factors on communication system

− 利用有效的发问,聆听完整的资讯Effective listening skill to catch up with

integrated information

− 聆听的还原操练 Simulation exercise for listening

− 队伍交流的特点 Team communication

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冲突管控 Conflict administration

− 怎样采取有效的督促行动? Effective monitoring skill

− 怎样采取有效的纪律处分? Effective transactions

− 操练：怎样处理问题员工 （三个阶段， 贯串整个冲突管控培训的模块）

Exercise: How to manage the trouble makers (Three phases by way of the

conflict administration module)

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激励制度 Motivation

− 头脑风暴游戏：Brain storming

− 员工事务的目的发现 Verify staff working motivation

− 怎样化解员工的期望和实际管控中的差距 How to handle gap between staff

expectation and working reality

− 实例拆解：怎样留住出色员工 Case study; How to retain the excellence staff

− 怎样和员工构筑相互信任和倚重的事务关系 Set up mutual respect with

win-win solution

− 制造”无怨的事务环境” ”No complaint” working environment

老师简介

Introduction to lecturers

弄懂更多

珀菲特顾问|周新奇老师